Terms and Conditions

Terms and Conditions Effective Date: March 7, 2025

Welcome to Joey’s Personalized Gems! By accessing and using our website, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

  • By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.

  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Customization

  • All our products are custom-made; therefore, slight variations may occur in engraving, design, or color.

  • Customers are responsible for ensuring that the text, images, and design submitted for engraving are correct.

  • We reserve the right to decline orders with inappropriate or offensive content.

3. Pricing & Payment

  • All prices are listed in [Currency] and may be subject to change without prior notice.

  • Payments are securely processed via PayPal, WiPay, or other authorized payment methods.

  • Orders will not be processed until full payment is received.

4. Shipping & Delivery

  • We offer worldwide shipping through FedEx or other reliable couriers.

  • Shipping times vary based on destination; estimated delivery times will be provided at checkout.

  • We are not responsible for delays caused by customs, courier issues, or incorrect shipping details provided by the customer.

5. Returns & Refunds

  • Due to the personalized nature of our products, all sales are final. We do not accept returns or exchanges unless the item is defective or incorrect due to our error.

  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos for review.

  • Refunds will be issued only in cases where a replacement is not possible.

6. Cancellations & Order Changes

  • Orders can only be canceled or modified within 24 hours of purchase. After this period, production begins, and changes cannot be made.

  • We reserve the right to cancel an order for any reason, including but not limited to incorrect pricing or suspected fraudulent activity.

7. Intellectual Property

  • All designs, images, and content on our website are the property of Joey’s Personalized Gems and may not be copied or used without permission.

8. Liability & Disclaimers

  • Joey’s Personalized Gems is not responsible for any allergic reactions or skin sensitivities related to our products.

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

9. Contact Information

If you have any questions or concerns about these terms, please contact us at: Joey’s Personalized Gems
Email: joeyspersonalizedgems@gmail.com

By purchasing from Joey’s Personalized Gems, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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